Your privacy on koikeeper.co.uk is important to us and we want you to be confident that your personal data is kept safely and securely and never misused. This privacy policy, sets out what information we collect about you, how we use it and how we protect your privacy.

By accessing this website, you confirm to have understood and agreed to both this policy and our Terms and Conditions.

If you set up/have an account with us: your name, date of birth, email address, billing/ delivery address, orders, and telephone numbers. Your login password is encrypted and not something we have access to. It is important that you take responsibility for protecting your account information by making sure you create a strong password, don’t share it with others, and try not to use the same one for lots of online accounts.

When you place an order, we receive your name, e-mail address, mailing address and product details. We DO NOT receive your credit card details. Our payment provider processes these on our behalf as a Data Processor.

Information gathered by the use of cookies in your web browser. Learn more about the Cookies we use on our website here.

To deliver the best possible web experience we collect anonymized information about your internet connection and browser as well as the country where your computer is located, the web pages views during your visit and search terms you may have used to access the site. You can read more detail on how we collect this anonymized data using Google Analytics in our Cookies Policy.

Your social media username, if you interact with us through those channels to help us to respond to your comments, questions or feedback. We actively use social media platforms as a way of connecting and getting closer to our customers to hear and understand what our customers think about us and our products and services. The social media sites we interact with typically have their own privacy policies explaining how they use and share information. You should be sure to read these before you use them and be happy with how your personal information is treated.

How do we use your information?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting and useful using the email address which you have provided. This can include emails about baskets you have previously started to build and products we recommend based on your previous interactions with our website.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.